How to Start Any Conversation the Right Way” by Chris Fenning

Key Idea

The success of a conversation is often decided in the first minute. To communicate clearly and avoid misunderstandings, use the TIP framework:

TIP Framework

T = Topic

• Clearly state what the conversation is about.
• Helps everyone focus on the same subject from the start.

Example:

“I’d like to talk about the July sales figures.”

I = Intent

• Explain why you are starting the conversation.
• Tell people what you need from them.

Examples:

“Can I ask you a question?”
“I’d like your advice on a decision.”
“I need your help with something.”

P = Point

• Give the main message or conclusion upfront.
• Don’t make people wait through lots of background information.

Example:

“The project launch will be delayed by one month.”

Three Questions Every Listener Wants Answered

1. What are you talking about? (Topic)
2. Why are you telling me this? (Intent)
3. What’s your main message? (Point)

Practical Formula

When starting any conversation, email, meeting, or presentation:

Topic + Intent + Point

Example:

“I’d like to discuss the project timeline (Topic). I need your input on a decision (Intent). The current deadline is no longer achievable (Point).”

Main Takeaway

Before speaking, ask yourself:

• What is my Topic?
• What is my Intent?
• What is my Point?

Using TIP (Topic, Intent, Point) makes conversations clearer, faster, and more effective.